Customer Service Agent

Description : Customer Service Agent. Company : H&M Group. Location : Edinburgh EH1 3EG

Company Description

At H&M we believe it’s possible to find what you love, space to create and room to grow.

A place you can truly belong, being truly yourself.

With a team that is full of life, in a company that feels as good as it looks.

At H&M we believe it’s possible, because together we make it possible.

Job Description

Full Time:
Permanent, 39 hour contract

£8.74 per hour, paid fortnightly

Start dates: 22nd March

Location: Edinburgh & Home Based. You must be available to work both remotely as well as have the ability to commute and work from the Edinburgh office when and if required.


Bring your passion and creativity to our H&M adventure and share our pride in helping everyone look and feel good.

Your main responsibility will be to communicate clearly with our customers via phone, email, live chat and social media channels and ensure they are kept at the heart of everything we do by living our values.


We believe in people and the power that individuals can bring to a team by being open minded, straightforward and driven by our values and feedback.

Having the ability to use your initiative and be flexible to change is important for turning challenges into extraordinary results.

Your warmth and enthusiasm for helping others is what makes the conversation exceptional for our customers and will ensure they are getting the best possible experience.


An opportunity to experience an engaging customer service position from the comfort of your own home. You will be welcomed in to a friendly and diverse team, where you will have the opportunity to write your own H&M Story, growing and developing both personally and professionally.

5.6 weeks holiday (pro rata), 25% discount for H&M Group, Gym Pass discounts, access to our Local Benefits Programme, a great social environment with lots of activities and groups to suit different passions and team wellness champions – to name but a few!

Operational hours:

Our operational hours are Monday to Friday, 8am – 9pm and at the weekend between 9am – 6pm. As a result, we would require you to be fully flexible and available to work any 5 out of 7 days per week.

We are complying with advice from the government to ensure we can continue working within safe social distancing guidelines. This means that applicants must have these capabilities to work from home:

A practical work environment including a comfortable and safe space to work with minimal noise disruption and a table and chair to work from
An internet connection with speeds of at least 200kbps
A mobile phone and good signal in the household
A computer which has Windows 10, Mac OS or a Linux operating system

Please note, we require that you provide us with evidence of your proof of right to work in the UK at the interview stage.

We look forward to hearing from you soon!

Write your own H&M story, grow with us, shape your future and achieve more than you ever thought possible