Description : Customer Service Representative . Company : HCL Technologies . Location : Belfast - 3 hours ago
Job description:
Salary: £11 per hour
Job Type: Full-time, Contract, Permanent
*Role & Responsibilities*
* Providing customer support via telephone, email, chat & other methods (dependant on experience, training & business requirements)
* Ensuring a high level of customer service to our candidates & clients.
* Resolving customer queries on a first contact resolution basis.
* Where first contact resolution isn’t possible, ensuring that you follow relevant escalation procedures.
* Following your assigned daily schedules and tasks.
* Taking part in in motivational activities.
* Using and implementing feedback given during monitoring and coaching sessions.
* Ensuring data security and upholding GDPR regulations.
* Achieving all individual KPIs including (but not limited to) AHT, QA, PPH
*The Person:*
* Who is passionate about delivering outstanding customer service.
* Who has excellent verbal and written communication skills.
* With high levels of accuracy and an attention to detail in the work that you do.
* Who is punctual and conscientious and takes pride in coming to work and coming to work on time.
*Essential Criteria:*
* Minimum 6 months’ customer service experience
* Professional telephone etiquette.
*Desirable Criteria:*
* 12 months’ contact centre experience dealing with customer queries via phone.
*Hours of Work:*
* 40 hour per week
* Rotational shift patterns between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (1 In 3 Weekends).
* Permanent contract
*Selection Process:*
* Telephonic Screening
* Competency based Interview
* Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks
*HCL_BSERV*
Job Type: Full-time
Salary: £11.00 per hour
Expected hours: 40 per week
Benefits:
* Referral programme
Schedule:
* 8 hour shift
* Day shift
Experience:
* customer service: 1 year (preferred)
Licence/Certification:
* Right To Work in The UK (required)
Work Location: In person
Reference ID: PEARBELF23
* Providing customer support via telephone, email, chat & other methods (dependant on experience, training & business requirements)
* Ensuring a high level of customer service to our candidates & clients.
* Resolving customer queries on a first contact resolution basis.
* Where first contact resolution isn’t possible, ensuring that you follow relevant escalation procedures.
* Following your assigned daily schedules and tasks.
* Taking part in in motivational activities.
* Using and implementing feedback given during monitoring and coaching sessions.
* Ensuring data security and upholding GDPR regulations.
* Achieving all individual KPIs including (but not limited to) AHT, QA, PPH
*The Person:*
* Who is passionate about delivering outstanding customer service.
* Who has excellent verbal and written communication skills.
* With high levels of accuracy and an attention to detail in the work that you do.
* Who is punctual and conscientious and takes pride in coming to work and coming to work on time.
*Essential Criteria:*
* Minimum 6 months’ customer service experience
* Professional telephone etiquette.
*Desirable Criteria:*
* 12 months’ contact centre experience dealing with customer queries via phone.
*Hours of Work:*
* 40 hour per week
* Rotational shift patterns between Monday to Friday 08:00 – 20:00 and Saturday 08:00 – 12:00 (1 In 3 Weekends).
* Permanent contract
*Selection Process:*
* Telephonic Screening
* Competency based Interview
* Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks
*HCL_BSERV*
Job Type: Full-time
Salary: £11.00 per hour
Expected hours: 40 per week
Benefits:
* Referral programme
Schedule:
* 8 hour shift
* Day shift
Experience:
* customer service: 1 year (preferred)
Licence/Certification:
* Right To Work in The UK (required)
Work Location: In person
Reference ID: PEARBELF23
In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud.